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... while talking to ismtp.livebooks.everyone.net.:
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To: hcerny@jackjohnson.com
From: "audio@execwebtraining.com" <audio@execwebtraining.com>
Subject: Take Control of Your Most Difficult, Frustrating, & Aggravating Employees 3/3 WEBINAR
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Dear  Hans Cerny,

For those looking for the tools and skills to effectively handle the 
most frustrating situations and difficult conversations with your 
problem employees, there will be a live, 60-minute Webinar Conference:

"Take Control of Your Most Difficult, Frustrating, & Aggravating Employees"
Thursday, March 3, 2011 - 1:00-2:00 p.m. ET

http://www.execwebtraining.com/1HH/0/2/p4P4UQc/p5ZFG46Ui/p0e

CONFERENCE AGENDA: 

Keep Your Cool During Heated Discussions: Keys to Difficult Conversations 
**   Ways to deliver hard hitting messages when they count
**   What you should & shouldn't say: Specific words & phrases to use
**   How to deliver criticism without creating confrontation & conflict 

Take Control of Your Most Difficult, Frustrating, & Aggravating Employees
**   Eliminate the fear & stress of confronting difficult employees 
**   Tips & tricks to neutralize employees' annoying personality traits
**   How to calm your own negative emotions & create a positive outcome

Develop an Action Plan to Deal with Your Most Difficult Employee
**   How to sharpen your communication skills to avoid misunderstandings 
**   Techniques for giving effective feedback to difficult people 
**   Cut through the bad behavior and get to the heart of the real problem 

Live question and answer session - Have your specific questions answered by our
expert speaker:

Larry Johnson is one of our highest rated presenters. He is recognized
as a leading expert in reducing turnover, increasing productivity and
boosting morale.

**   Since 1986, Larry Johnson has been president of a successful
     international management development firm
**   His clients include Harley-Davidson, the National Apartment   
     Association, the Royal College of Nursing, Southwest Airlines, 
     American Express, McDonald’s Corporation, Federal Express, the
     U.S. Bureau of Land Management, and the American Health Care 
     Association.
**   Larry has written more than 50 articles on the topics of 
     leadership, people management, customer service, and changing
     corporate culture. He is the co-author of Absolute Honesty: 
     Building A Corporate Culture That Values Straight Talk and 
     Rewards Integrity 

Earn HRCI Credit:
This program has been approved for 1 re-certification credit hour 
toward PHR and SPHR re-certification through the Human Resource 
Certification Institute (HRCI).

As a leader in fast-read, actionable advice on workplace issues, the
conference gives you the opportunity to add immediate impact to your 
HR efforts in a manner that is:

FAST - No wasted time here. Get right to the heart of the matter in a
1-hour block designed to easily fit into your busy schedule. 

CONVENIENT - No airlines. No travel. No time out of the office. 
Listen from the comfort and convenience of your desk. 

EASY - A telephone and computer with access to the Internet is all the 
equipment you need. Just dial in, punch-in your access code, then click 
the link to access the website and you're in. That's it. Follow along 
with the Webinar handouts provided in advance.

ACTIONABLE - Our conferences provide money-saving tactics you can
start using right when you hang up the phone.

IDEAL FOR MULTIPLE LISTENERS - Use a speakerphone and as many people 
as you want can listen in - at no extra cost to you. A projector is 
suggested for the video portion for multiple attendees. Many 
professionals use these sessions as a cost-effective, time-efficient
means of training supervisors, managers, and staff while reinforcing 
key issues in a fresh, new manner that they will remember and act on.
 
AFFORDABLE - Priced at $199, it is a fraction of the cost of travel 
And attendance fees for other high-priced conferences or seminars. 

** "Take Control of Your Most Difficult, Frustrating, & Aggravating Employees" **
** Live, 60-Minute Webinar Conference **
** Thursday, March 3, 2011 – 1:00-2:00 p.m. ET **


Register now for this exciting event by clicking the following link
Or calling 1-888-669-6067: 
http://www.execwebtraining.com/1HH/0/2/p4P4UQc/p5ZFG46Ui/p0e

We hope you'll join us.

Sincerely,

Executive Education
P.O. Box 31
Devault, PA 19432 


P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.execwebtraining.com/1HH/34/2/p4P4UQc/p5ZFG46Ui/p0e

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a "send only" address.

If registering by phone, please refer to your priority
code: 3613766

Contact ID#: -1985071660 



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